Standard Production Time
Our normal production time is within 7-10 business days
Rush Production Time
Because we manufacture a large portion of our own merchandise in house, we do offer RUSH service on many of our items.
If you have a deadline you need to meet, please call or email us. We will do whatever we can to try to meet your needs
What is the minimum number of items I can order?
The minimum order is 1 item on many of our DYO products
How many colors can you print on wearables?
On orders that are under 6 pieces we use DTG – Direct To Garment Printing: Which means we can print millions of
colors (unlimited) all for the same price.
When ordering over 12 pieces we convert our printing to screen printing and we can print all standard colors,
including PMS matching for corporate logos.
Over/Under runs
Due to manufacturing production standards, occasionally orders are shipped with an overage or shortage of products in the shipment.
These are called overruns or under runs. We cannot be responsible for items damaged in shipment.
Our standard procedure is to file a claim with the shipping company to get reimbursement money.
We cannot set up the presses for a handful of items to replace them.
You will be charged for the exact quantity of products shipped. If an overrun or under run occurs on an order that you have paid for in full with a credit card or corporate account, your card or account will be charged or credited accordingly, after your products are shipped
Changing or cancelling an Existing Order.
Cancellations are not allowed due to the speed with which work begins.
Our printing is done in-house and work concerning screens, artwork, and textiles begins upon placement of an order.
Once placed, an order is final.
Right To Refuse to Print an Order
We have the right to refuse any order that we may feel is inappropriate.
REMEMBER:
In the event changes in a design are necessary, due dates may have to be moved forward.
Rush charges will not be refunded if a Rush delivery is not met due to design changes.
Four-color process art on textiles does not look exactly like art printed on paper.
See FAQ: "Will my shirt image be as clear as my photograph or printout?"
PAYMENT INFORMATION
What forms of payment do you accept?
We use all major credit cards including Visa, Mastercard, Discover and American Express. You can also prepay your order by
certified check or money order. Please make check or money order to:
Express Design Group
6 Commerce Drive
Freeburg, IL 62243
1-877-IN-A-RUSH
Why is it so safe to use my credit card online?
Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available
today for secure commerce transactions. It encrypts all of your personal information including credit card number, name,
and address, so that it cannot be read as the information travels over the Internet.
Safety in Numbers: With our Secure Servers hosted with PayPal, you are one of millions of users every year who choose us to shop with!
Sales tax is charged only on orders shipped to an Illinois address.
Art Requirements Q. & A.
Q: What art file formats do you accept?
A: The preferred format is .eps. A high-resolution jpeg (300 dpi) can also be used.
Q: Will my shirt image be as clear as my photograph or printout?
A: No. Process printing on textiles is of a lower resolution than ink on paper.
While the color and image quality are good, they are not as crisp or detailed as a photograph.
Textiles are printed at 55 lpi whereas color pictures can print at upwards of 200 lpi.
Refunds are not given because an image on a shirt doesn't equal the print quality of a photo.
Q: My art skills are lacking, can you help?
A: A member of our Graphic Department will review all work submitted for printing.
If needed, changes will be recommended. If you are having trouble working out your design, our
Graphic Department will be happy to guide you through the process.
Q: Do you charge for artwork?
A: Express Design Group allows you to do your own designing, so there is no artwork charge for work done on the online designer. You may call us for assistance with your design for no charge. Uploaded art must be high resolution (300 dpi). The Graphic Department can work with art of lower resolution, but having them do so will incur a separate art charge, billed at $25.00 per half hour.
Q: What happens when I save a design?
A: Saved design can be accessed via Customer Login and can have changes made to it. Saving your design does not obligate you in any way.